Appalling service

My name is Lindelwa, I have recently lost my mother to stroke. I was my mother's only remaining living child and so the responsibility to bury her laid on my shoulders. I have submitted my claim to Hollard but to this date I have not received a payout. I have made numerous follows up and have been told that my claim has been escalated, then next nothing has been, then next my claim has been sent for payment but still I have not received any assistance from Hollard. I am appalled by the service that I have received from Hollard after being a client for a number of years. On top of the trauma of having to busy my mother, then Hollard has caused more trauma. I would not recommend Hollard to anyone as they do not keep their promises and do not have customer service or any sense of empathy whatsoever.