Appalling Service

Calling your contact center has been the most ********** experience of my entire existence. I spoke to Kutluano on the 5th of January with ref num: ********** 657 who confirmed that all the documents required for my surrender have been received and my claim is being processed. I called again on the 16th and spoke to 3 agents who could not get me a manager as he was apparently in meetings... fast forward to today, I spoke to Malvern who hung up on me, Charity who put me through to switchboard and Sello who was condescending and was only "trying" to assist me. I requested a call back from the manager which I'm yet to receive 2 days later. I'm disgusted by this disservice and the fact that I have to run after you for something so basic? I trust that I will get feedback this time around, although I very much doubt it!!!!!!!