Angry customer

I had sent in my cell phone claim on the 8th September to ***, I did not get any acknowledgement or what so ever, I decided to call and check if my claim was received and the person who assisted me gave me the alternative email address gamesupport@finrite to resubmit which i did, 2 days later I received a call that the claim was approved and I will get an sms with the link to pay access, on Friday the 17/09 I received the sms with the link to pay access of R275 which I paid it, and received an sms that the payment has been received. On Wednesday 22/09 I decided to call and make follow up since I did not receive any correspondence. The guy by the name of Mosimane assisted me and told me there was no claim under my ID number and my policy number, and requested that I re submit,

I am so angry right now I need a senior person to call me with positive feedback ASAP