Angry and frustrated with the incompetency of Hollard and Edcon

I am very disappointed in the way Hollard and Edcon have treated me in regards with protection plan, I have been paying for the protection plan for more than ten years, when time come for them to pay for my account as I lost Job in 2018 they started having excuses. I have been emailing and calling Edcon always they will say They are waiting for Hollard to pay. What I want to know from Hollard is did they pay if yes when and how much if not why and the reason. This is frustrating me as I don't get anyone to answer they paying hide and seek. My name is Snowy Mosia you can call me at *** anytime waiting for the response.