BN
BAYANDA N
1 reviews | Active since Jul 2017
29 Nov 2021, 12:06
Angry and Disappointed
I took a Funeral policy with Hollard in 2016,when I signed the documents I was promised a cash back after 5years.On my documents stated that.I have been trying to get hold of them inquiring about my cash back but no response.My Policy number is ***0.When I started it was R150 if I am not mistaken and now it R355 I have neva missed a Month till to date.I don't understand why would they not leave in their Promises Rilly.
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Replies (2)
Hollard Life's replyOfficial
29 Nov 2021, 14:24Hello Bayanda
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply29 Nov 2021, 14:24
Official
Hello Bayanda
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's replyOfficial
06 Dec 2021, 11:02Hello Bayanda
Thank you for your patience while we looked into your matter. We have sent an email to the email address on record confirming your available benefits.
Kind Regards
Escalated Complaints Team
Thank you for your patience while we looked into your matter. We have sent an email to the email address on record confirming your available benefits.
Kind Regards
Escalated Complaints Team
Hollard Life's reply06 Dec 2021, 11:02
Official
Hello Bayanda
Thank you for your patience while we looked into your matter. We have sent an email to the email address on record confirming your available benefits.
Kind Regards
Escalated Complaints Team
Thank you for your patience while we looked into your matter. We have sent an email to the email address on record confirming your available benefits.
Kind Regards
Escalated Complaints Team