FM
Fianca M

1 reviews | Active since Aug 2018

25 Apr 2022, 11:43

Angry

My mom took out a funeral cover with Hollard Edgards. My mom pass on and I'm the beneficiary on the policy. Hollard claim that they paid R7035 into my bank account. They have the correct bank account details but I didnt receive any money in March as the claim. I submitted my bank statement already and I spended almost a R1000 on calls which gets me nowhere. I need my money. I want my money and is so emotionally messed up to repeat yourself. Use her ID number provided at the bottom.

0
Replies (1)
Hollard Life
Hollard Life's reply25 Apr 2022, 12:05
Official
Hello Fianca

We are saddened to hear about the loss of your mom. Please accept our condolences.

We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.

Our customer resolutions team is busy looking into your claim and what went wrong. We will be in contact with you within five working days.  

Kind regards,Escalated Complaints Team