And the lady was helping me was very rude can you please help me

Hi I am Thembakazi prudence Mnengi Holland client I have a policy with them when I opened an account to them it was may or june I don't remember

They said to me covid 19 they take it as a accident if one of my family members can pass away due covid 19 they promise to pay but now that my mother is no longer with us and I have a paper that shows she passed away because of covid 19 they don't want to pay