amazing service

from the minute I received a call from Mpho after having complained about Hollard, my worries and troubles disappeared. He was so profession and polite, he showed empathy for my situation but most importantly, he showed willingness to assist me by going the extra mile. I had millions of questions, literally, and he answered each question with a smile I could hear at the other end of the line. what amazing service, if Hollard had more Mphos, I would recommend it to everyone one I know. Mpho, thank you for the fantastic service, thank you from the bottom of my heart, when I hung up the call after speaking to you, I literally said \Wow"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;924971;85;16;2;0;0;0;0;2;NULL;NULL;NULL;16/01/06 15:24;16/01/06 13:28;Billing enquiry;6,30E+12;;***;Still no response to my post about a billing enquiry. Very disappointed in this as I have only received an automated reply. Poor customer service Autopage.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;936942;751;14;5;0;0;0;0;5;NULL;NULL;NULL;16/01/06 15:14;16/01/06 13:29;UNBELIEVABLE SERVICE;8,81E+12;Kyle;***;Wow i will be a new online client at Stax.<br> <br> I went online to buy a fan ,and i wasn't sure how to place an order so i called the store and spoke to Kyle, He guided me to use the site in 1 minute, to do an EFT and then to top it off, within the hour my delivery was here on my door step.<br> <br> I recommend to buy online at Stax.<br> <br> to the Stax owners,<br> <br> Kyle is a keeper and benefit to your business, if he is ever looking for a job i would hire him in a heart beat.<br> <br> Go Stax;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;434228;85;16;2;0;0;0;0;2;NULL;NULL;NULL;16/01/06 15:27;16/01/06 13:29;Overcharge on account not being refunded;5,60E+12;;***;I terminated my contract with Autopage late last year. Subsequently, another instalment was deducted from my bank account. I queried this at the end of November, and I was told the amount would be refunded to my account within 7 days. This was not done, and on querying again today, I was told that the amount was paid into my account. The amount has definitely not been refunded to my account, and I need this to be investigated and resolved without further delay. My calls to the credit manager and to the call centre are now going unanswered.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;9648;833070;18;2;0;1;0;0;2;NULL;NULL;NULL;16/01/06 15:24;16/01/06 13:29;Cancelled TV License;***;;***;Company who responds - doesn't look like it?<br> <br> As per the 1000's of other complaints - I called in, was told to send through an affidavit, which I did - to both email and fax number. Only to be continually harassed.<br> <br> I have fulfilled my legal requirement to cancel the TV license - which the SABC has blatantly ignored, and ignored my further attempts at getting this resolved.<br> <br> Your email addresses are now being blocked so I don't receive further harassment - I will do the same with all other forms of communication.<br> <br> Should this continue I will also serve your offices with legal documents pertaining to the continued harassment for monies not owed.<br> <br> <br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;936943;844554;13;2;0;1;0;0;2;NULL;NULL;NULL;16/01/06 15:15;16/01/06 13:30;Poor service;;Yusuf;;Tried on numerous attempts to purchase a vehicle or merely view a vehicle advertised by your dealership.<br> <br> First attempt - Car was in auto valet for 3 weeks. Was advised by sales rep in subject, that I would be contacted as soon as the vehicle was available for viewing. 3 months later.....still waiting for that call<br> <br> Second attempt - Viewed a vehicle I wished to purchase and had filled inn the required documents to arrange finance. Came in to your dealership a few days later, sales rep then says he needs to check with principal dealer if the car is still available as they are holding it for someone. He would call me in a day or two and advise. Two months later.....still awaiting that call<br> <br> A mere phone call or email, as promised by your staff, to keep informed and updated would have been appreciated. This however seems a bit too much to expect from your service levels.<br> <br> Dread to imagine the service levels that would have been provided had we purchased from your dealership.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;936944;770649;34;2;0;0;0;0;2;NULL;NULL;NULL;16/01/06 12:45;16/01/06 13:31;No Delivery, No Refund and No Feedback;7,70E+12;;***;On 3 December 2015 I ordered and paid for a 3mx3m Instant Gazebo and received confirmation of the order. Stated that delivery will be in 10 working days (after 17 December 2015). On 13 December I received an email to inform me that the goods have been supp**** to the courier company for delivery. On 21 December I contacted the courier company to be informed that they have not yet received the parcel from the supplier. After numerous emails where I cancelled the order and requested the refund, I still have not received any feedback from Groupon. When you make use of the telephone number supp****, a voice prompt informs you to select for Customer Care. Once selected, another voice prompt tells you that they are experiencing large call volumes and disconnect the call.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;375892;688514;13;2;0;0;0;0;2;NULL;NULL;NULL;16/01/06 15:23;16/01/06 13:34;service department complaint - ;7,01E+12;SERVICE DEPARTMENT;***;Good day, <br> <br> After a few times of service my vehicle with Midrand - The service is still not up to date. Firstly my fuses in my car keep on going, after a month. So there is something wrong, I bought GPS new cables. stop working every time is been changed. My brackes was not been replaces when it was service, I need to take it back and get replaced after September it was Serviced. My service lite is keep on coming up to say It need a service. According to the system is not time for the service? My water bottle after the service,there is fault with it. after week I took my vechicle back they say it my fault something underneath is been damage and need to replace it myself. <br> <br> Basicly Volvo Service in Midrand is BAD. WORSE I EVER KNOWN. Every time I need to phone and they do not pick up a phone. <br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;640007;660;17;2;0;0;0;0;2;NULL;NULL;NULL;16/01/06 15:24;16/01/06 13:35;greyhound unreliable!;9,10E+12;;***;I booked a Greyhound from Bloemfontein to Johannesburg I paid an amount of R600 as a fare. When I got to the station in Bloem In was told bus is running late by 1 hour 45min Ok fine! Later on at around 7:35 when we were about to live and I was expecting a Greyhound bus that I booked here comes an ugly yellow and white bus to take us to Jhb. I was furious especially when I got in it was terrible. ThE SERVICE WAS JUST NT oN IN THAT OLD BUS whereas I paid R600!!! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;934687;941;16;2;0;1;0;0;2;NULL;NULL;NULL;16/01/06 15:13;16/01/06 13:35;BAD ATTITUDE FROM ANOTHER BAD SA COMPANY;5,81E+12;Customer Care;***;After previous complaint and their \response\"""