All and due credit to the Life Insurance Ombudsman

Hollard Life Insurance cancelled my wifes life policy without us knowing about it as we oaid the premium monthly since 2009 without missing one. Hollard did send notifications to cancel to our old email address although they had our new email address as we wrote them an email in 2021 enquiring about the benificiary. Hollard after many attempts from my wife did not want to reinstate the policy giving many policy reasons for their decision. My wife then lodged a complaint with the Life Insurance Ombudsman giving them all the facts and copies of the many emails she send to Hollard and their reaction to them. After investigating the facts given by us and Hollard the Ombudsman gave Hollard instruction to reinstate the policy. To the credit of Hollard they immediately reinstated the policy and thus my wife of 75 now have a life policy again. Regards B M and W M Kunz