Airtime and repatriation promises from Hollard are a lie and a debt trap, Hollard staff are for dropping calls

We submitted a death claim and were told the cover included repatriation of the deceased and R250.00 airtime and we were not given any of the above. The death occurred on the 22 July 2020 the claim was submitted on 23 July 2020, the funeral was held on 28 July 2020 and the pay out was only done about a week after the funeral. as you can imagine we were in debt, when we try and request for the R5,100.00 we borrowed to pay for the repatriation as advised by the hollard representatives who assisted us, we only get dropped calls everytime the consultant feels we are bugging them, when they do promise to call back and they do, it is always to try and sell the deceased's policy back to us and as usual calls are dropped when we ask about the repatriation and the Airtime. The names of the people who dropped calls on me are Kedibone. Nhlanhla. Rinky. Kedibone again. Shadrak and more whose names I cannot recall