agents lying as well as the team leader!!!

In October 2016 my dad passed away, my mother had a funeral policy with Hollard, she called Hollard to claim and the agent that assisted her said that my mom should give her some number on the policy document, my mom is old and it was her first time claiming and also she did not understand clearly what number the agent was talking about, when she told the the agent she is not sure what the number is, she said that my mom is STUPID??? we had to go into the head office to claim . Anyway, the following year i decided to give Hollard another chance, i took out a policy for my mom and another one for me, my husband and kids, i paid the amount of R445 each and every month, until last year(2017) November they decided to debit my account on the 24 November 2017 and i was only going to receive my salary on the 25 November which was on a Saturday so when they tried to debit me they could not find money in my account, they then sent me an sms saying they will debit my account on the 27 December 2017, i made sure i had money in my account on the 27th and waited to be debited, i gave them a call to find out why i haven't been debited, i spoke to a guy with the name of Boitumelo (reference number for the call ********** 924) and he assured me my policy is up to date, i asked him twice is he sure as i know it didn't go off as he was telling me that i was debited on the 25th(Christmas day) how the hell??? we ended the call, on the 28th in the morning i got a sms from the bank saying my policy is unpaid that is now the second debit order that is unpaid, meaning the policy will now lapse, on the 28 i spoke to Bokamoso( call reference ********** 378) and i asked him why was my account not debited and he also assured me my account is up to date ....few days later i received a sms that my policy had lapsed, called in and spoke to Kutlwano Matseke (Call reference numbers ********** 658 and ********** 46) and she advised that the policy has lapsed she asked me to send bank statements , and i did she promised a manager will call me back the Monday and she literally gave me a missed call and did not even try and call back,,,,,,I was also advised when i called back from the team leader Claudette that she will listen to all the calls that the agents gave me false information and then she will get back to me,,,,,and guess what she never called....... i want all my money back , i don't want anything to do with Hollard, just want my money you gave me the worst service ever!!!!!!!!