AFTER YEARS... BEING TREATED UNFAIRLY!

We have been a client with Hollard/Ooba for the last 6 years. We have a bond protector policy which we cancelled due to the policy depreciating while premiums continue to increase.<br> We sent through our cancellation request along with the newly intercepted policy and received an automation mail stating I would get a response within 48 hours. The first we heard back from Hollard/Ooba was 18 days later. They now refuse to refund us because they require a 30 day notice. Firstly it is common practice in the insurance Industry that the client can cancel with Immediate effect, and the Insurance company has to provide 30 days notice should they wish to cancel the clients policy for what ever reason. They say, but those are the terms. We are now dual insured for the simple reason that Hollard/Ooba took too long to respond to us. This is Unacceptable, and having worked with Hollard for so many years, Rather disappointing!!!!!