PZ
Phindile Z
1 reviews | Active since Jun 2016
12 Dec 2024, 09:27
Ackermans Hollard Funeral Policy ****
They are sending me requirements one by one making things unnecessary difficult, from the reviews it is clear that they are used to this.
The most confusing thing is on the last requirement they placed on my claim, was never requested from my sibling foe the same death. What nonsense is this? The call centre people can't help much too. You have to call them to hear their lame explanations. I'm in another province, funeral already happened and another claim was processed without issues using the same documents. What do you want from me?!
Contacting Ackermans to cancel my own policy, what pathetic service during people's most difficult time!
Helpful (0)
Replies (3)0
Replies (3)
Hollard Life's replyOfficial
12 Dec 2024, 13:17Hello Phindile Z
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our Complaints team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our Complaints team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
Hollard Life's reply12 Dec 2024, 13:17
Official
Hello Phindile Z
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our Complaints team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our Complaints team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
PZ
Phindile Z's updateReviewer Update
12 Dec 2024, 15:23And please, they **** and said the funeral parlour isn't cooperative when they actually sent your verification people an email and were told there's no policy covering my mom as feedback. No one bothered to run the ID against pending claims before sending such pathetic emails? No man, do better.
PZ
Phindile Z's update12 Dec 2024, 15:23
Reviewer Update
And please, they **** and said the funeral parlour isn't cooperative when they actually sent your verification people an email and were told there's no policy covering my mom as feedback. No one bothered to run the ID against pending claims before sending such pathetic emails? No man, do better.
PZ
Phindile Z's updateReviewer Update
24 Dec 2024, 12:04Matter not resolved, your response does not align with the information given to me by your complaints department. Just yesterday I was told that the person handling my case hasn't had time to look into it, now you're saying it is resolved, how?
I covered my mother for 10k in 2016, after giving me a run around for the claim you pay R5.8k without an explanation. You are deliberately sc*mming people going through some of the most difficult times of their lives. You lot should be ashamed of yourselves and just close shop, I will fight because nijwayela abantu kabi thinking we all lack knowledge.
I covered my mother for 10k in 2016, after giving me a run around for the claim you pay R5.8k without an explanation. You are deliberately sc*mming people going through some of the most difficult times of their lives. You lot should be ashamed of yourselves and just close shop, I will fight because nijwayela abantu kabi thinking we all lack knowledge.
PZ
Phindile Z's update24 Dec 2024, 12:04
Reviewer Update
Matter not resolved, your response does not align with the information given to me by your complaints department. Just yesterday I was told that the person handling my case hasn't had time to look into it, now you're saying it is resolved, how?
I covered my mother for 10k in 2016, after giving me a run around for the claim you pay R5.8k without an explanation. You are deliberately sc*mming people going through some of the most difficult times of their lives. You lot should be ashamed of yourselves and just close shop, I will fight because nijwayela abantu kabi thinking we all lack knowledge.
I covered my mother for 10k in 2016, after giving me a run around for the claim you pay R5.8k without an explanation. You are deliberately sc*mming people going through some of the most difficult times of their lives. You lot should be ashamed of yourselves and just close shop, I will fight because nijwayela abantu kabi thinking we all lack knowledge.