Account protection plan not processed

Hi there, I was retrenched in August 2018. I went to Edgars Northgate on the 10th of September 2018 to submit my documents as I had an account protection plan, I was only contacted earlier this month and then advised that I need to hand in a sworn affidavit, I sent through the affidavit and now I have been waiting for confirmation. I would like to know why I was not informed in the beginning about the affidavit. This has now been going on for almost two months - on top of this Edgars have listed me as behind in my accounts on the credit bureau due to your inefficiency. I want this resolved by the end of the week. my reference number is ********** ********** 50504.