Account incorrectly closed

On Friday, I contacted Hollard to request a change to my debit order date. Later that day, I received an unexpected email from ***, notifying me of the cancellation of my insurance policy. I want to clarify that I did not request this cancellation.

Immediately, I responded to the cancellation email and copied both *** and ***, urging them to rectify this error. However, I have yet to receive any acknowledgment or response to my email.

I am very worried about the potential consequences of this incorrect cancellation and the impact it may have on my coverage. The lack of communication and resolution is deeply concerning.

I kindly request your assistance in addressing this matter promptly and ensuring that my policy remains active.