ABSOLUTELY PATHETIC SERVICE!

I have had a few policies for years now.Send in 4 claims for hospital claims .After 3 weeks told that only 1 appear on their system.No supervisor or manager around EVER.The claims operator can't comprehend that there are 2 claims as my husband was hospitalised for 2 different periods neither can she understand that there are 2 different polcies each with its unique policy number.How can an employee that is so uns****ed be allowed to work with clients?? Frustration and more frustration! All 4 claims send in on same date yet one was received and paid.How pathetic can they be.Not the first claim I have had.Each time the administration is worse than the previous time. What a disgrace!