7 Days later...STILL can't answer 2 Questions

I lodged a complaint on against Hollard due to their inability since 11 March to provide details of the portfolios my funds are invested in. Lynette from Hollard contacted me and arranged for a document to be sent to me. The document sent required further clarity, I sent questions to Lynnel & others and Lynette on 31 March when she called again, she said she'd ask the actuaries to provide feedback urgently. <br> <br> Today is 7 April, 1 WEEK since I sent TWO questions to Hollard. STILL, no response...Whilst I wish that cancelling my policy would resolve everything, fact remains that I still need to submit a declaration to my employer regarding my investments, this was due on 29 March 2016!!!!! I regret the day I took up this savings plan, I am even considering cancelling all other products I have through Hollard. <br> <br> Can somebody in Hollard please answer the following, regarding my savings plan: <br> 1.Do I have the option of switching portfolios, asset classes or companies or are all investment decisions made by Hollard? <br> 2.What am I classified as: a private investor of tax-exempt investor?<br>