JB
Jay B

1 reviews | Active since Oct 2016

19 Dec 2016, 17:37

6ft under

<p>I received a phone call from one of your robots (regarding funeral cover). As there’s no option to get it to not phone you I requested an sales call to have my number removed from your system. A few minutes later I was contacted by a gentlemen.</p> <p>At first he was friendly until I asked him to please remove my number from the system. He told me that I was contacted because of a message sent to them I explained to him I am not interested and would like my number to be put on a no call list or removed from the system if no such list was being used. He got extremely offensive and told me I was wasting his time and then hung up the phone.</p> <p>Real stellar service guys. Just awesome!!! I can see why your HPL index is only 2.8…..</p> <p> </p>

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Replies (1)
Hollard Life
Hollard Life's reply29 Dec 2016, 18:36
Official

Hello Jay

I am sorry that your experience with our sales agent left you feeling frustrated. I have sent a request to our lead providers to remove your contact number from our database.

Please accept our apology for the manner in which your call was handled, the necessary corrective action will be taken to address the service failure.

Take care,

Regards

Waheeda Namlall

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