48 hours payout...whatever!

<p>my mom died on Saturday 18 March 2017. The Monday after I phoned Hollard to advise them. Because I was waiting on the death certificate I only submitted my claim on 23 March 2017. Today is 8 days later. Every day I phone and I get a different excuse. For the past few days every day someone tells me I will get my payout "tomorrow". I had to use some of my salary to pay for urgent funeral expenses. There are people who are waiting for their money and hounding me every day. I've been paying this policy since 2011 in order to prevent the stress of financing my mom's funeral. What Hollard is putting me through is way more stressful than anything I have experienced this past two weeks. Because of my expenses I have no petrol or electricity money and my debit orders are going off tonight and there is no funds to pay for it. And the claims consultants only focus on getting me off the phone as quick as possible with promises of "tomorrow " . I want my money today!!!</p>