SM
SINA M

1 reviews | Active since Apr 2015

17 Apr 2015, 17:19

48 HOURS OF HELL

The Policy holder died on 16 February 2015. The family and claimant not from the same area. Family instituted claim and then claimant/beneficiary were sent from pillar to post by The family, Hollard and Edgars.<br> After lengthy calls, red tape and host of reference numbers and inconsistency the claim was honored on Thursday 16 April 2015.. Proof of payment reflects on claimant sms from her bank. The Claimed called in to get a detailed breakdown as to the exact payments and for what period this will be as portion money for Funeral and family protection. WE DO NOT KNOW WHAT AMOUNTS ARE PAYABLE ETC. PHYLLIS THE SUPERVISOR IS NOT AVAILABLE. The above staff member does not hear, listen or cannot spell or take down contact details and after several spelling attempts. The request will take 48 HRS. What a blue lie, Frustration upon frustration. WHO AND WHY DO YOU WANT THE INFO.....IT IS MY RIGHT AS CLAIMANT TO RECEIVE THIS IN WRITING. Please act swiftly and let us get facts and figures please EDGARS FUNERAL POLICY NUMBER QUOTED BELOW

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Replies (1)
Hollard Life
Hollard Life's reply20 Apr 2015, 11:17
Official
Hello SINANEO,

We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.

I have investigated and see breakdown of payment was requested from Busisiwe on Friday at 16h00.

The matter has been escalated to our claims supervisor for urgent attention and you will receive a detailed breakdown of your claim shortly.

Kind Regards
Lynne Lawrence
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