48 hour funeral benefit payout is more like a 2 month waiting and nagging game

My relative passed away in beginning February.

She had 1 funeral policy with Edgars (which is Managaged by Hollard) and 2nd Funeral benefit policy with Hollard.

Our family sumitted the required claim forms and documents in February, and we received SMS's for both claims in March that our "claim is succesful".

It is now begining of May (2 months after the claims were submitted) and NO payout has been received for either of the claim.

I do not understand the delay!