SJ
Samantha J
1 reviews | Active since Nov 2009
10 Sept 2015, 15:26
3 months to process claim
Mrs J Sibanda has been given the complete run around to cash in on her savings policy - she has sent the documentation as requested then there is new documentation - she has given affidavits at the police station - costing her money she can not afford she is a retired domestic worker - she has spent hunders of rands on airtime and running around... pathetic customer service ...
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Hollard Life's replyOfficial
10 Sept 2015, 15:49Hello JohnSj,
Thank you for bringing this matter our attention.
Please accept our sincere apologies for the lack of assistance you have experienced.
Your complaint has been escalated to the claims manager for investigation and feedback will be provided to you as soon as possible.
Kind Regards
Lynne Lawrence
***
Thank you for bringing this matter our attention.
Please accept our sincere apologies for the lack of assistance you have experienced.
Your complaint has been escalated to the claims manager for investigation and feedback will be provided to you as soon as possible.
Kind Regards
Lynne Lawrence
***
Hollard Life's reply10 Sept 2015, 15:49
Official
Hello JohnSj,
Thank you for bringing this matter our attention.
Please accept our sincere apologies for the lack of assistance you have experienced.
Your complaint has been escalated to the claims manager for investigation and feedback will be provided to you as soon as possible.
Kind Regards
Lynne Lawrence
***
Thank you for bringing this matter our attention.
Please accept our sincere apologies for the lack of assistance you have experienced.
Your complaint has been escalated to the claims manager for investigation and feedback will be provided to you as soon as possible.
Kind Regards
Lynne Lawrence
***