2months Double debit!!!

I’ve been a loyal customer for over six years, but for the past two months, I’ve been double debited for my policy. I reported the issue early on, and despite multiple follow-ups—both via email and phone—I’ve received no meaningful assistance or resolution. To make matters worse, I requested a recording of a call for clarification over a month ago, but that hasn’t been provided either.

I’ve been forced to consider reversing the payments, which will negatively impact my credit, all because of the lack of communication and support from Hollard. This is beyond frustrating and completely unacceptable for a company I’ve trusted for so long.

If this issue is not resolved immediately, I’ll be left with no option but to cancel my policy and join other Funeral cover/Life. Customer service like this should not be the norm. People dealing with this issue is Maggie & Mbali