1 reviews | Active since Mar 2015
27/03/2015
GOOD MORNING<br> <br> <br> I NEED URGENT ASSISTANCE TO MY QUERY . MY MOTHER AND I HAVE A FUNERAL POLICY WITH HOLLARD.THE DEBT ORDERS RUNS VERY MONTH IN MY ACCOUNT ANSDD HERS. IF I DIDN'T PAY IN TIME LIKE LAST DECEMBER 2014 I GOT AN SMS IMMEDIATELY TELLING ME THAT IF I DON'T PAY MY POLICY ITS WILL WILL BE CANCELLED.<br> <br> BUT NONE OF YOU ARE CONCERNED IN KNOWING WHETHER WE GOT THE LETTERS TO SHOW THE ACTIVENESS OF OUR POLICIES SINCE AM PAYING IT. WE BOTH DON'T KNOW OUR POLICY NUMBER OR WHETHER IS THIS ALL A **** AM JUST NOT SURE ANYMORE. NO CALL OR ANYTHING. AM A VERY DISAPPOINTED CLIENT. I WANT TO CANCEL THIS POLICY TO OPEN ANOTHER ONE WITH ANOTHER SERVICE PROVIDER.<br> <br> PLEASE SEND ME AT LEAST AN EMAIL OF MY FUNERAL POLICY DETAILS. MY DETAILS ARE AS FOLLOWIS
Thank you for taking the time to bring this matter to our attention.
Please accept our apologies for the serviece received. Kindly note that we have requested an investigation on possible reasons as to why you might have not received your policy documents. We have in the interim arranged for a copy to be sent to the address provided.
Kind regards
Nathan Mangope
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Complaints Management
Thank you for taking the time to bring this matter to our attention.
Please accept our apologies for the serviece received. Kindly note that we have requested an investigation on possible reasons as to why you might have not received your policy documents. We have in the interim arranged for a copy to be sent to the address provided.
Kind regards
Nathan Mangope
***
Complaints Management