20 days wait for payout?????

Hollard hospital cash back plan pay out period is ridiculous. I emailed a claim on 02 July 2015 for my brother who was hospitalised for about two weeks. When I made follow up on 08 July 2015 I was told the claim is being assessed and that payment will be done a day later. Today 10 July 2015 when I phoned to enquire about the same claim I'm being told the risk assessor can only provide feedback on 22 July 2015. Does it really take that long to make payment? Then remove your adverts as they are false. What risk are you talking about? Nonsense when you were busy debiting my brothers account you didn't see any risk in that. Do you know how much debt he's in due to his hospitalisation? Other insurances pay out irrespective. This is utter nonsense that when you have to pay you come up with stupid stories of risks involved therefore you are going to take your time to pay a claim. I'm so disappointed in the hospital claims manager whom I spoke to today as she didn't have any sympathy she is as cold as ice. This is pathetic! Hollard come on up your game you are not the only insurer that has the hospital cash back cover. Your competitors are doing a great job out there, learn from them!