1 reviews | Active since Dec 2023
2 years awaiting claim
I have never experienced such terrible service from a company. My husband died in April 2022 and had a life cover. After submitting my claim i sent all relevent documents requested and was informed my claim will be handled. It has been almost 2 years with no resolve. I have been pushed from pillar to post and tlmy emails and whatsapp messages get ignored. Even my attorneys have contacted them and nobody follows up. Each time I get in touch for an update i get asked to resubmit my forms and a new consultant is assigned, ultimately ignoring me again. I am about to lose my home because i am a pensioner and the life insurance was meant to cover my bond. Hollard doesn't care about their clients as long as they keep receiving their payments but when its time to claim they either give you the run around or ignore you. 2 years of this bull**** and still no pay-out.
Hello Narrieman,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with either your, claim number or policy number so we can assist. We cannot pick up any policy information with the id number provided by you.
Kind Regards,
Escalated Complaints Team
Hello Narrieman,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with either your, claim number or policy number so we can assist. We cannot pick up any policy information with the id number provided by you.
Kind Regards,
Escalated Complaints Team