ZS
Zenobia S
1 reviews | Active since Jul 2021
23 Jul 2021, 09:38
2 Weeks waiting!
I have submitted my claim 2 weeks ago and still no joy from Hollard. They promise pay out within 48 hours but it has been 2 weeks already. All I get is 'Your claim has been escalated'. After numerous calls and emails... No feedback or updates. This leaves me with no choice but to go to the Ombudsman.
Helpful (0)
Replies (4)0
Replies (4)
Hollard Life's replyOfficial
23 Jul 2021, 11:32 Hello Zenobia
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our claims team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our claims team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints team
Hollard Life's reply23 Jul 2021, 11:32
Official
Hello Zenobia
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our claims team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our claims team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints team
ZS
Zenobia S's updateReviewer Update
23 Jul 2021, 11:405 working days will not do it for me... I have been waiting for 2 weeks already. I cannot even mourn my husband because I must deal with things like this. I would appreciate it if this matter can be resolved and if the money can reflect in my account today.
ZS
Zenobia S's update23 Jul 2021, 11:40
Reviewer Update
5 working days will not do it for me... I have been waiting for 2 weeks already. I cannot even mourn my husband because I must deal with things like this. I would appreciate it if this matter can be resolved and if the money can reflect in my account today.
Hollard Life's replyOfficial
26 Jul 2021, 08:47Hello Zenobia
We are sorry for the length of time it is taking to resolve your matter. We have escalated your claim and are working overtime to process the claims. We have added resources to assist with the increased volume of claims due to Covid and our own staff being affected by Covid.
Our turn around time may be longer than usual and we apologize for the inconvenience. Be assured that we will attend to your claim as soon as possible.
Kind Regards
Natasha Vos
We are sorry for the length of time it is taking to resolve your matter. We have escalated your claim and are working overtime to process the claims. We have added resources to assist with the increased volume of claims due to Covid and our own staff being affected by Covid.
Our turn around time may be longer than usual and we apologize for the inconvenience. Be assured that we will attend to your claim as soon as possible.
Kind Regards
Natasha Vos
Hollard Life's reply26 Jul 2021, 08:47
Official
Hello Zenobia
We are sorry for the length of time it is taking to resolve your matter. We have escalated your claim and are working overtime to process the claims. We have added resources to assist with the increased volume of claims due to Covid and our own staff being affected by Covid.
Our turn around time may be longer than usual and we apologize for the inconvenience. Be assured that we will attend to your claim as soon as possible.
Kind Regards
Natasha Vos
We are sorry for the length of time it is taking to resolve your matter. We have escalated your claim and are working overtime to process the claims. We have added resources to assist with the increased volume of claims due to Covid and our own staff being affected by Covid.
Our turn around time may be longer than usual and we apologize for the inconvenience. Be assured that we will attend to your claim as soon as possible.
Kind Regards
Natasha Vos
Hollard Life's replyOfficial
26 Jul 2021, 09:26Hello Zenobia
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved and claim has been paid.
Contact us for any future concerns.
Kind regards, Natasha Vos
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved and claim has been paid.
Contact us for any future concerns.
Kind regards, Natasha Vos
Hollard Life's reply26 Jul 2021, 09:26
Official
Hello Zenobia
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved and claim has been paid.
Contact us for any future concerns.
Kind regards, Natasha Vos
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved and claim has been paid.
Contact us for any future concerns.
Kind regards, Natasha Vos