2 Phones, 1 Last year May 2nd this year September.

I FEEL ****ED BY HOLLARD, HI last year May 2020 I took my phone for repairs to Edgars, they told me they are going to replace me with a new phone because it was beyond repairs but first i need to pay a R200 access fee, which i did, not forgetting they debit me every month of every year with/without us reaching to them or claiming.. i was on the edge of giving up, until...

On September this year 2021 my son got ******, we went to Edgars they gave us the details of FINRITE CLAIMS, told us to send an email of ID, Affidavit with the IMIE number and all other details to their email, and we did so, after we had to pay an access fee of R500 and so we did, then they told us they will send an sms confirming we can come claim.. ITS BEEN A YEAR AND SEVERAL MONTH WITH BOTH MY PHONE AND MY SONS PHONE and still we didnt hear from them and till today haven't gotten our phones its December 2021.

EVERYTIME WE CALL THEM ITS A DIFFERENT ASSISTANT WE TALKING TO AND THEY ALL COME UP WITH DIFFERENT STORIES SOME SAY THEY FIND MY PAPERS AND PROOF OF PAYMENTS AND CANT FIND MY SON'S, SOME SAY THEY CANNOT FIND MY PAPERS BUT FIND MY SON'S.. BUT THE PROBLEMS IS THEY DONT WANT TO DELIVER OUR PHONES. PLEASE HELP US GET OUR PHONES. Its been a long time now and they still debit every month. How do i reach ombudsmen???