***2

I have two funeral cover policies with Hollard. In July there was no payment made to the two accounts, then in August I made arrangements to have two debit orders deducted at the end of August. in September I inquired with the consultant on why the debit orders did not go through as arranged, the lady informed me that my policies have lapsed. I informed the lady that it is not true as I have made arrangements that the payments should be made, then the lady (Renate/Renay) put the phone on the side as she continued with her work then came back 5 minutes later to hang up the phone. Now I being informed that I can reinstate my policies with a 6 months waiting period which it is not what was supposed to happen