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avril S
1 reviews | Active since Oct 2017
12 Feb 2024, 14:32
ZERO CUSTOMER SERVICE
After numerous emails to you over many weeks trying to amend my policy, no one responds. I would have thought that existing clients would get some sort of service but it is now obvious that you do not care about them or wish to retain them. I am sure there are many insurance companies who would value my business
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Hollard Insurance's replyOfficial
12 Feb 2024, 15:48Hello Avril
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Hollard Insurance's reply12 Feb 2024, 15:48
Official
Hello Avril
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.