Your Claim Is Not Important to Us....Please Wait....

We had a claim rejected and in accordance with Hollard's procedures submitted a dispute to the rejection of claim, on the 9th of March 2021. The automated response email stated we would be contacted within 2 days with a response. On March 23rd 2021, since we had no response, we sent emails to the complaints department and the Internal Adjudicator at Hollard. Again we received an automated response that someone would be in contact in two days. Still Nothing.

We moved across to Hollard at the recommendation of our broker but if this is the level of service we receive then we shall be looking at changing insurers.

The claim was lodged in December 2020, we are now at the end of March, still with no resolution. Utterly Shocking Service!!!