You only a client when you pay not claim

When do you become a client to hollard? When you pay ever month and never have to claim. When do you stop being a client to Hollard? When you have to put in a claim. 1.5 months waiting for hollard to payout for my car accident. Took 10 days to contact me regarding the accident Underwent an INTERROGATION by a senior investigator who made me feel like an absolute ******** I was sent on a wild goose chase trying to get an accident report, once I had finally located the report after going to three different metro offices, sent through all documents got no response, only to be told after I had to follow up, they received no documentation, I resent the documents. I had to phone to get confirmation it was received, no communication. I once again had to follow up and was informed that it was being revised by management and so the waiting game continued. Today Hollard investigator felt my wrath. He phoned me wanting further proof and photos of the accident… Now here is the fun part… I was taken away from the accident scene to hospital as i sustained serious injuries. Now at what point between being pulled out my car being in and out of consciousness having to be stabilized on scene would hollard have like me to have taken photos. Being in a serious car accident is traumatizing enough, not having a car for 1.5 months and trying to get to and from work, trying to arrange alternative ways to pick my child up from school adds to any human beings anxiety, having to be continuously told by the “we don’t care” insurance company that this is procedure… fyi hollard your procedures are a joke. This is a dirty stall tactic. So when do I stop becoming a hollard client? At this very moment. The ombudsman will now be getting involved because I will not be treated like a ******** for having a car accident, nor will I be treated as nothing but an account number. However I’m 100% positive that should I have missed an installment my insurance would have been suspended and a lawyers letter would have been emailed, but yet not once did I ever miss a payment but yet here I sit, no car, no payout and having to provide further evidence. We pay for insurance in order to have assurance and reassurance none of which Hollard has given me and which clearly does not make up their ethos, you just have to read their home page to understand the absolute level of we don’t care they have, they even state we don’t always get it right but we do try meet client expectations (nice way of accepting no accountability for the horrible service) Revolting that I have to fight for something that I pay every month. I have been with them for years claimed once which was a windscreen on my previous car. I’m done…