Yearly Increase

On the 2nd September I received an increase letter. I called on the 3rd September and spoke to Natasha Louw. I explained why I called and that I have not claimed since 2015 and I was not happy with the increase. I was told this was sent in error and that it will be fixed and I will get an update on this. I never received any communication from Hollard/Regent. I have been calling for a number of days now, I have to listen to music for more than 45 minutes on hold to speak to a consultant. I am not happy with your service. Please rectify this or cancel my insurance policy.