WWAS

My device was ****** on the 16th of May after 5pm when i was coming from work, i then went to the police station to get an affidavit, then on the 17th i called cell c to blacklist the device and was given ITC reference, in the evening i then submit the required documents and forgot to sign the affidavit, LOLS now the incompetence begins,

I then sign my affidavit and submit it to the automated response email and gives you new ticket number, when you call to do follow up system is still generating it

Mind you all the time this is me calling and doing my OWN follow up, what a claims department without any follow up on feedback

Now im being told the device is still in use even though its blacklisted , then i called cell c and the lady assisted with blocking the sim card, and the device insurance advised they will give me feedback on Monday which is today,

As usual they dont call me so AGAIN i need to follow up, and im being told the device is still in use, now the person who stole my phone even after ive blacklisted it and they can still use it, HOW IS IT MY PROBLEM??

if you guys are able to see it being used send me location so i can go with the police to fetch it, today i was told that it was escalated to the review team and i will have feedback tomorrow when they have their meeting which i still dont understand why will the review team have a meeting about my claim which was only escalated today when i called?

Garth was suppose to call me but he advised he doenst have vocals, its a call center why are you at work if you dont have vocals to attend to us instead of using automated response email

everytime i need to claim there is always drama, ive never had a swift claim when it comes to wwas device insurance, yet again on the 25th premiums are being debited this is how much i need to call and speak to half of the call centre to assist me or send me emails that i cant even respond to thabile ayanda thandasile katlego Lerato monica Garth Noluthando

Can i have all of my premiums refunded to me for all of my 4 devices because clearly im not gonna get assisted in getting a replacement.

Unhappy and Irate customer