sG
sindi G
1 reviews | Active since Nov 2009
18 Jan 2016, 11:39
Wrong details supp****
I am trying to do the right thing and update the usage of my combi on your books from private use to transporting school kids, I have requested to be assisted for a week now. Today i get called and the agent gives me a wrong (Commercial)n Brokers number *** who does not deal with short term insurance but does Life covers.<br> <br> <br> I dont want to find myself at claim stage and there is issues wityh not disclosing the correct information.<br> <br> I awate correct informatio to get my combi moved from private use to commercial use so i can update the details of my driver as well.
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Replies (1)Hollard Insurance's replyOfficial
20 Jan 2016, 10:21Hello sindi123,
Thank you for bringing this matter to our attention. We are sorry that your service experience prompted you to contact us with a complaint and apologise for any inconvenience caused.
We confirm that our customer care agent has contacted you with feedback to address details of your complaint.
We trust that you are satisfied with the resolution.
Kind Regards
Nathan Mangope
***
Group Complaints Management
Thank you for bringing this matter to our attention. We are sorry that your service experience prompted you to contact us with a complaint and apologise for any inconvenience caused.
We confirm that our customer care agent has contacted you with feedback to address details of your complaint.
We trust that you are satisfied with the resolution.
Kind Regards
Nathan Mangope
***
Group Complaints Management
Hollard Insurance's reply20 Jan 2016, 10:21
Official
Hello sindi123,
Thank you for bringing this matter to our attention. We are sorry that your service experience prompted you to contact us with a complaint and apologise for any inconvenience caused.
We confirm that our customer care agent has contacted you with feedback to address details of your complaint.
We trust that you are satisfied with the resolution.
Kind Regards
Nathan Mangope
***
Group Complaints Management
Thank you for bringing this matter to our attention. We are sorry that your service experience prompted you to contact us with a complaint and apologise for any inconvenience caused.
We confirm that our customer care agent has contacted you with feedback to address details of your complaint.
We trust that you are satisfied with the resolution.
Kind Regards
Nathan Mangope
***
Group Complaints Management
