WORST WORST WORST SERVICE REPEATEDLY- UNHAPPY

I am unhappy with Hollard, this time I would like to stop being their client. This is not the first time they treat me like im not a client. I have sent my claims last year Dec and till today their consultants don't even know whats cooking. They are rude, don't know what they doing and they not professional. I have just paid my levy and I want my laptop and cellphone asap. This type of way to run business is not right and I am not happy at all. I sent an email to one of the consultants about my account being debited twice and till today I have not heard anything. What kind of mickey mouse business are you guys running honestly, I pay my hard worked cash every month and this is the type of service i get. Mind you this is not the first time, in 2013 I reported bad service and Hollard apologised but again this happens. I am seriously unhappy and someone better sort this out fast.