Worst treatment ever by insurance

<p>I would just like to s**** by saying that I am highly disappointed by the horrific treatment that I have received from Hollard Car Insurance. Since I was involved in an accident on the 12th December 2015 until now, there has not been one point where the service I have received has been satisfactory. I have taken the decision to find an alternate insurance but am still liaising with Hollard as I am trying to recover my excess which I paid as it is a third party liability claim.</p> <p> </p> <p>The person who I was involved in an accident with has been very accomodating (bless his soul) and has tried by all means to make things as simple as possible for me. I collected my vehicle from the repairer on 18 February 2016, and have called in many times requesting feedback from my insurer as to the recoverability of my excess. For the past two or so months they have been telling me that they are waiting for the invoice from the panelbeater. For more than two months?? Surely something as simple as an invoice would take a few minutes to obtain. Does this mean that even though I collected my vehicle on the 18th February 2016 from the panelbeater, they still have not paid for my repairs? So today I called the repairer and asked for the invoice and they said they would mail it to me, simple as that. To me it seems like I am now doing Hollard's job.</p> <p>I trusted Hollard to provide a much better service than what they have offered and I am a highly disappointed consumer.</p>