worst service from an insurer

i have had issues with payment from the worst most unproffesional company which is eating my money and have no problem doing jus that.

i submitted a claim in october and finally after much excuses and bul**** settled for the peanut reimbur*****t and upto this day ( 5 months later ) nothing.

i received calls from them verifying payment will be made an still nothing.

its amazing how these consultants know every way to ***** a customer but don''t know anything about an internet payment which my 7 year old can do.

the consultant i had the misfortune of working with is Clement. what a waste of my time i had to spend on the phone with Hollard and this guy.

i had water damage on my property from bad rain and was told that the roof linings were not maintained so i settled for the measly payment. thinking that i could use that same money to make the repairs so i would be inline with their policy.

5 month later and 2 bad rains 2 months apart from the first event and more damage. who will pay for this, if you can settle your first claim. its pointless to even report this.

to rub salt in this wound... this ****py compnay sends me an email to to rate my claim experience before ive been settled.

please tell me how you can be so inefficient and uncaring at the same time. pleased settle my claim and if you want to know how to use an internet banking service to make payment,,,, i can ask my 7 year old to school you.