KM
Kelello M

1 reviews | Active since Jan 2010

12 Apr 2016, 08:19

WORST SERVICE EVER!!

On 17/02/2016 I made a claim for hail damages on my vehicle and soon contacted by Automagic to arrange assessment, I was then directed to Renewit Edenvale (panel beaters) to do the assessment on behalf of Automagic.<br> <br> I then received a copy of the quote from RenewIt with all the damages on the vehicle and soon my claim was processed and on the 09/03/2016 I received a call from the panel beaters to book for an appointment for the vehicle to be repaired but I was warned that my insurer only approved for only three panels to be repaired.<br> <br> On 10/03/2016 I then phone and emailed Bontle Ramorula who was allocated to the claim asking the reason why only some repairs would be completed and not the other which are damaged as result of the hail.<br> <br> On 17/03/2016 I was the asked to take the car in for a reassessment so that other pictures could be taken in order for the claim to be approved. Almost every day I call standard bank and the promise to call me back, it's over three weeks and they can give me anything, they keep promising to call me back and yet nothing is done. I'll call back the next day and they'll tell me the same thing.<br> <br> This has to be the worst service I've ever received

0
Replies (1)
Hollard Insurance
Hollard Insurance's reply12 Apr 2016, 13:48
Official
Hello kegz112,

We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.

The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.


Kind Regards
Lynne Lawrence
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