Worst service ever

This is the worst service ever, between Ooba insurance and Hollard insurance, over a month ago my solar geyser in my cottage broke and i tried calling for assistance and the lines was over utilized so I logged a call via email, no one got back to me so I had to try and call again, i managed to speak to one of the Ooba condultanrs which put me through to Hollard insurance which sent n plumber to come and look at the situation. After the plumber left everything was quiet for over 2 weeks until I phoned to find out what is happening. They gave me some story about waiting for approval. I was promised I'll get feedback before end of business that day but no one called me. I left it another 2 weeks or so then I get an sms that my claim is approved and someone will contact me in 24 hrs. I think that is about 4 days ago. So my tent has moved out because there is no hot water for over a month now and it seems like I'm coming up with stories every time. So this whole incident has cost my my monthly rent. So please don't expect any excess from me when you eventually decide to fix this paying customers geyser. I'm actually this of cancelling this joke of an insurance for something that actually give me proper service.