KM
Kgomotso M
1 reviews | Active since Jun 2013
12 Aug 2015, 12:45
Worst Service EVER
Can someone tell LEILANE FERRIS how to do follow ups on claims.<br> <br> After over 72 hours, I'm still waiting for my cellphone claim, that has been reported in May 2015. I was told to pay the excess fee of R762.00 and payment was done on the 04th Aug 2015.<br> <br> Until now I haven't heard anything from her. I'm extremely FRUSTRATED by this lady and the service she renders!!!<br> <br> I DEMAND MY CLAIM TO BE SORTED IN LESS THAN 24HRS!!!!
Helpful (0)
Replies (1)0
Replies (1)
Hollard Insurance's replyOfficial
13 Aug 2015, 10:24Hello kmelamu,
We are sorry that your claim experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
Hollard Insurance's reply13 Aug 2015, 10:24
Official
Hello kmelamu,
We are sorry that your claim experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***