Worst service! 3 month later and still fighting!

<p>I claimed in March already with a burst geyser. I only had my ceiling repaired last week. I left many many messages with consultants saying I would get called back and was never!</p> <p> </p> <p>After confirming the work to be done over the phone, the contractor arrived with 2 things missing from what was agreed on! The assessment company sent an email for the insurance to authorize the work and we are still waiting since Thursday 11 May 2017. I tried calling to speak to Daphne, the person who confirmed the work to be done to be told she would call me back but to no avail. I am at my wits end with this company!</p> <p> </p> <p>I also asked for all the recordings of the calls I have made. I need this sorted out now! My next step is to go to the ombusman! This is pathetic.</p> <p> </p> <p> </p>