vK
vikram K

1 reviews | Active since Nov 2014

30 Mar 2017, 13:15

worst policy

<p>I have sent a quotation to ********** for my claims 3days back and I have put a delivery notification for the email. I do received the notification that the email has been successfully delivered. But when I call claims department(Agents : Kim and Denny) they are saying they haven’t received. My car is with the dealer from last one week and I am with no car. This is ridiculous and very frustrating. This is not the way how you deal with clients. If I don’t get response by today, I will definitely cancel all my contracts with Hollard and this will be escalated to my attorneys for legal procedures.</p>

0
Replies (2)
Hollard Insurance
Hollard Insurance's reply30 Mar 2017, 14:52
Official

Hello vikramk

I would like to thank you for contacting us regarding your experience.

I am sorry that about the service you have received.

Our team will contact you regarding the email you have sent and the service you have received.

Kind Regards

Lynne Lawrence

***

vK
vikram K's update31 Mar 2017, 13:07
Reviewer Update

Hi Lynne, no one from hollard contact me regarding the issue i raised. I guess the reply that you have sent is automated reply and its ****. if hollard have good policies and ethics in place you would have contacted and resolve the issue.