WORST INSURER FOR 3rd PARTY CLAIMS

I logged a claim against Hollard as 3rd party. The brokerage company (Agisang) sent all documents to hollard for processing.

A week later, the claim was still not processed by Hollard let alone being paid yet, the TAT is 72 hours or 3 working days. After numerous calls and follow ups Hollard informed the Broker that the person processing claims was away. To have a claim sitting on the system, without any flags for processing in such a big company is disappointing.

The brokerage eventually got hold of someone to review and process the claim. She did not treat the claim as urgent baring in mind that it has breached the TAT and went through the normal payment route which also has its own TAT times.

Worst customer service ever.