Worst Insurance service: No contact for abt 2months after cellphone insurance claim

I had a cellphone purchased from Edgars Store Centurion and insured by Edgars Financial Services. The policy was upto date for over 1year and then the phone got damaged (phone fails to switch on or to take charge when plugged and screen was cracked) and I sent it back to the store for a claim. The phone was repaired with but obviously with a most inferior screen glass. After I collected the phone the screen cracked again within a few days and same problem namely phone fails to switch on or to take charge when plugged was still there. So I sent the phone back. Then comes the most terrible service ever. The store went silent and made no contact whatsoever for over 2months. When I called them today they now want me to agree to another excess of R400 to fix the same problem the have failed to fix in the first place.

Such terrible service and to pay an excess of R600 for a phone worth R1900 after paying insurance policy for over 1year and getting no feedback for over 2months. Naturally if a phone cannot be fixed with two weeks it must be a replacement not a repair.