Worst Insurance I have been with

Terrible experience claiming from Hollard Insurance. My car was damaged in a hail storm which happened on the 2nd of October. We notified the insurance immediately as soon as I noticed the damages on my vehicle. I was asked for some pictures which I provided thinking they would send an assessor out to physically see the condition of my car. I was then told they would be assessing the car based on the lousy pictures I sent them. They then told me to take the car to an auto body shop they provided me with. I was told they would further assess the car and claim for everything that was not taken into account in the initial assessment. My broker contacted me saying everything has been approved and they will begin repairing my car.

When I went to collect my car 2 weeks later I found that all they done was repair the dents on my car they did not fix my windscreen, my bumpers, my fog light, my beadings, the wipers that were damaged. Total mis communication. My front bumper had existing damage which was made worse by the hail storm. I was fully prepared to pay in to sort out the existing damage but was not informed that the claim was rejected until I went to collect the car. The fog light broke during the storm and the dashboard threw an error, they rejected that as well but could easily pull a report on the car to verify when the damage occurred. They waited for me to query it before requesting the report instead of investigating properly before rejecting it. I've been insured with hollard for a long time now claim free, everything is insured with them, I’m paying a hefty amount, yet they treated me terribly as a customer, the assessor was aggressive and acted like I'm trying to cheat them even though they didn't come out to assess my car initially , he came to assess it after they already repaired all the dents and body work. I just found this experience very unprofessional and off putting to a loyal customer. I will definitely be looking elsewhere. They do not deserve my money if I am going to get treated this way every time I need to claim.