Worst insurance company in SA

The worst insurance company in SA. I have never in my life struggled as much with logging a claim than I have with this company. Its been 10 days just to have it resolved. They take your premium every month like clockwork yet they make you jump through hoops just to claim and to top it all I find out now that my excess was increased by a R1000 without receiving notice. If you tell them you received no correspondence their call center agents rely on their "very reliable system" to tell you that you have no recourse to dispute this as the system says I received notice. Upon enquiry as to the reason why, they it was increased I cant get a straight answer. I am super disappointed in this company and will be moving my vehicle and life insurance as soon as I can! I never want toe deal with them again