1 reviews | Active since Nov 2025
Worst handled claim
If I could give this company 0 star rating, I would choose that option. My iPhone recently fell while I was at work and a car drove over it before I could pick it up. This accident happened last Tuesday 18 Nov 2025. My sister then logged the incident with the broker (Edward) the same evening it happened, hoping to get the process going early Wednesday morning. They have delayed this whole process by not responding to emails promptly and using excuses such as company RSI. The claims lady handling this poorly managed process is Elique Thomas and the broker is called Edward. Hollard Insure has showed that they do not care about their customers so, we will be taking our business elsewhere after this matter is resolved and we will not be recommending their service to anyone going forward.
I'm utterly disappointed by the lack of care, efficiency and understanding regarding this matter.
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team will review this matter and contact you to address your dissatisfaction.
Regards,
Hollard Insure Customer & Broker Experience team.
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team will review this matter and contact you to address your dissatisfaction.
Regards,
Hollard Insure Customer & Broker Experience team.
You guys keep apologizing but aren’t changing your service. I had to run after your consultants for about a week just to get a report. After getting your report that phone could be fixed. No one called or sent us any information as to where we should deposit or sent the EFT payment. It took the RSI company 3 days to reach out to us after nagging the broker and claims department. I finally got my supposedly “fixed” phone and the phone doesn’t fit in the phone case anymore. My front camera doesn’t recognize my face, I have to put my password manually every time I unlock my phone. My phone glitches from time to time; when I’m either swiping up or down.
The screen that they said they could fix on the report changes to a warm red/orange color when the phone is on low brightness.
I’m utterly disappointed by the way Hollard has chosen to handle this incident.
You guys keep apologizing but aren’t changing your service. I had to run after your consultants for about a week just to get a report. After getting your report that phone could be fixed. No one called or sent us any information as to where we should deposit or sent the EFT payment. It took the RSI company 3 days to reach out to us after nagging the broker and claims department. I finally got my supposedly “fixed” phone and the phone doesn’t fit in the phone case anymore. My front camera doesn’t recognize my face, I have to put my password manually every time I unlock my phone. My phone glitches from time to time; when I’m either swiping up or down.
The screen that they said they could fix on the report changes to a warm red/orange color when the phone is on low brightness.
I’m utterly disappointed by the way Hollard has chosen to handle this incident.