nB
ntombi B
1 reviews | Active since Mar 2017
22 May 2020, 14:51
Worst funeral cover experience
Hollard is the worst funeral cover. We put in s claim last week Friday and they told us monday they will pay out latest tuesday. We buried my mother in law on Wednesday and had to make loans because no payment was made. We keep calling and nobody knows what's going on we requested for a manager and she was very rude. She has no customer service s****s at all shes just an angry woman with attitude. We in debt but we've been paying for this policy for more than 5 years
Helpful (0)
Replies (5)0
Replies (5)
Hollard Insurance's replyOfficial
22 May 2020, 15:57Hello ntombi bam
We are sorry that your claims experience has led you to contact us with a complaint.
Please provide us with your claim or policy number to enable us to investigate.
Regards
Hollard Group Complaints
We are sorry that your claims experience has led you to contact us with a complaint.
Please provide us with your claim or policy number to enable us to investigate.
Regards
Hollard Group Complaints
Hollard Insurance's reply22 May 2020, 15:57
Official
Hello ntombi bam
We are sorry that your claims experience has led you to contact us with a complaint.
Please provide us with your claim or policy number to enable us to investigate.
Regards
Hollard Group Complaints
We are sorry that your claims experience has led you to contact us with a complaint.
Please provide us with your claim or policy number to enable us to investigate.
Regards
Hollard Group Complaints
nB
ntombi B's updateReviewer Update
23 May 2020, 10:47If you want to listen to our conversation with your manager who showed no sympathy of our loss or professionalism here is the call ref number ***
nB
ntombi B's update23 May 2020, 10:47
Reviewer Update
If you want to listen to our conversation with your manager who showed no sympathy of our loss or professionalism here is the call ref number ***
nB
ntombi B's updateReviewer Update
23 May 2020, 10:48***6 claim ref number
nB
ntombi B's update23 May 2020, 10:48
Reviewer Update
***6 claim ref number
nB
ntombi B's updateReviewer Update
23 May 2020, 10:49ID number ***
nB
ntombi B's update23 May 2020, 10:49
Reviewer Update
ID number ***
nB
ntombi B's updateReviewer Update
28 May 2020, 13:04Dear Hollard even after sending my details as requested by you on a private reply and also sending the email you requested me to send you have not responded or assisted with my query.
The service is horrible on both social media and call center.
The service is horrible on both social media and call center.
nB
ntombi B's update28 May 2020, 13:04
Reviewer Update
Dear Hollard even after sending my details as requested by you on a private reply and also sending the email you requested me to send you have not responded or assisted with my query.
The service is horrible on both social media and call center.
The service is horrible on both social media and call center.