Worst experience ever- not a damn given

<p>I have by far received thee worst service from Edgar's and Hollard insurance with regards to my cellphone insurance. About a month ago I took my phone in for repairs at one of the Edgars stores in East London. </p> <p>I went to the store 2 weeks later to find out what was the progress of my phone as nothing had been communicated with me and was welcomed by an arrogant lady who just told me to wait because there is nothing she can do so I left. I went back again a few days later and fortunately dealt with the lovely lady working at the cellphone counter. She then told me that my claim was not even submitted by the store to the insurance. She then told me she'll follow it up and get back to me. </p> <p>Fastforward to a week later, the lady asked me to go to the store as the insurance said they haven't even started looking at my phone because they needed more details as to what actually happened to the phone. Bottom line is they kept the phone there for 3 weeks without communicating with anyone to find out what the problem is. The lady at the cellphone counter gave me the phone to speak to one at the Hollard consultants and I explained the situation to him and he said he would send an email to repairs and should expect me phone back in the next week. </p> <p> </p> <p>I went to the store again today(a week) later and when I got there Hollard was again called to find out what was going on with my phone and I was informed that the phone was kept in storage and still not fixed. I am appalled at how Hollard is handling customer claims and quite frankly I'm really losing my patience. </p>